Privacy policy

We collect the minimum we need to send you a parcel and support your order.

What we collect

Your name, email address, shipping address and order details. Payment card details are entered directly with our payment processor and never stored on ChillDrift servers.

How we use it

To process, ship and support your order and any subscription refills.
To send order and delivery notifications.
To send marketing email only if you opt in — every message includes a one-click unsubscribe.
To understand aggregate site usage so we can improve the store.

Sharing

We share data only with the providers who make the order happen: payment processing, shipping carriers, and email delivery. We never sell your personal information.

Your rights

You can ask us for a copy of the data we hold about you, correct it, or ask us to delete it by emailing support@chilldrift.com. We respond within 30 days, in line with PIPEDA in Canada and UK GDPR.

Cookies

We use cookies and local storage to keep your cart, your region and your currency preference, and to measure site performance.